Learn how to correct errors and update information on your application to ensure approval and avoid rejection.
What to do when mistakes happen during the application process
Mistakes on a Morocco e-Visa application can happen to anyone. Whether it's a typo in your passport number, an incorrect travel date, or an uploaded document that doesn't meet specifications, errors can delay processing or lead to rejection. Understanding how to identify and correct these mistakes is essential for a successful application.
Common types of errors include: incorrect personal information, wrong passport details, invalid photo formats, missing documents, and incorrect travel dates. The good news is that many of these issues can be addressed if caught early in the process.
The key to managing application mistakes is acting quickly. Once you notice an error, contact support immediately to determine whether corrections can be made before the application is processed. In some cases, you may need to submit a new application form with the correct information.
Identifying the most frequent errors applicants make
One of the most common mistakes involves incorrect personal details such as misspelled names, wrong dates of birth, or incorrect nationality. These errors must match your passport exactly. Even a single letter difference can cause your application to be rejected at the border, as immigration officers compare your e-Visa details with your physical passport.
Entering the wrong passport number is a critical error that will result in rejection. Your passport number must be entered exactly as it appears on your passport's bio-data page. Double-check for common mistakes like confusing the letter "O" with the number "0" or mixing up similar-looking characters. Learn more about passport requirements to ensure accuracy.
Photo-related mistakes are among the leading causes of rejection. Common issues include incorrect background color, wrong dimensions, wearing glasses, shadows on the face, or photos that are too old. Your photo must meet strict specifications: plain white or light background, recent image (within 6 months), neutral expression, and proper lighting. Review the complete photo requirements before uploading.
Problems with document uploads include blurry scans, incorrect file formats, files that are too large or too small, or uploading the wrong document type. Ensure all documents are clear, legible, and in the accepted formats (JPG, JPEG, or PNG). The passport scan should show all four corners of the bio-data page without any cropping or obstruction.
Entering incorrect travel dates can cause complications, especially if your intended entry date falls outside the validity period of your e-Visa. The Morocco e-Visa is typically valid for 180 days from the date of issue, allowing entry anytime within that period for a maximum stay of 30 days. Check the validity and stay period information for details.
If you discover a mistake in your application, take these steps immediately:
Important: The earlier you catch the mistake, the better your chances of correction. Applications that have already been submitted to immigration authorities cannot be modified.
Whether you can correct mistakes after submission depends on the application stage:
If your application status shows "In Process" and has not yet been submitted to immigration authorities, there may be a window for corrections. Contact support immediately with your order ID and explain the error. The support team will assess whether modifications are possible at this stage.
Once your application has been forwarded to Moroccan immigration for review, corrections are generally not possible. The application must be processed as submitted. If rejected due to errors, you will need to submit a new application with correct information.
If your e-Visa has already been approved but contains errors, you cannot modify it. You must apply for a new e-Visa with the correct information. Using an e-Visa with incorrect details may result in entry denial at the border, even if the visa was approved.
If your application was rejected due to errors, you can submit a new application immediately. Review the common rejection reasons and ensure all information is correct before reapplying. There is no waiting period for reapplication.
Best practices for error-free applications
Preparation is key to avoiding mistakes. Before you begin the application process, gather all required documents and verify their accuracy:
Take your time when completing the application form. Rushing increases the likelihood of errors. Follow these guidelines:
Before clicking submit, verify the following:
Even small errors can lead to application rejection or entry denial at the border. Take the time to review your application carefully before submission. If you discover a mistake, act immediately to address it.
Remember: Prevention is easier than correction. Double-check everything before you submit.
Solutions for common mistake situations
An incorrect passport number is a critical error that will result in rejection. If you notice this mistake before your application is processed, contact support immediately with your order ID. If the application is still in the initial stages, corrections may be possible.
If your application has already been approved with the wrong passport number, you must apply for a new e-Visa with the correct information. Do not attempt to travel with an e-Visa that has an incorrect passport number, as you will be denied entry at the border.
Name spelling errors are serious because your e-Visa must match your passport exactly. If you discover a misspelled name, contact support immediately. Depending on the processing stage, corrections may be possible.
If your e-Visa has already been issued with a misspelled name, you will need to apply for a new one. Immigration officers at the border will compare your e-Visa details with your passport, and any discrepancies will result in entry denial.
Photo specification errors are among the most common reasons for rejection. If your application is rejected due to photo issues, you will receive an email notification explaining the problem. Common issues include:
You can reapply immediately with a corrected photo. Review the detailed photo requirements before taking a new photo.
If you uploaded the wrong document (for example, uploaded a photo instead of a passport scan), contact support immediately. If caught during the initial review, you may be able to provide the correct document.
If your application is rejected due to incorrect or missing documents, you can reapply with the correct files. Ensure all documents are clear, legible, and in the correct format (JPG, JPEG, or PNG).
Once your e-Visa is approved, you cannot change the travel dates on the visa itself. However, this is usually not a problem because the Morocco e-Visa is valid for 180 days from the date of issue, allowing you to enter Morocco anytime within that period.
As long as your new travel dates fall within the 180-day validity period, you can use your approved e-Visa. You can stay in Morocco for up to 30 days from your entry date. Learn more about visa validity and stay periods.
An incorrect email address is problematic because your approved e-Visa will be sent to that address. If you notice this error immediately after submission, contact support right away with your order ID and the correct email address.
If you don't receive your e-Visa confirmation email, check your spam or junk folder first. If it's still not there and you suspect you entered the wrong email, contact support with your order ID and passport number to retrieve your e-Visa.
Guidelines for submitting a new application
You will need to submit a new application in the following situations:
There is no waiting period for reapplication after a rejection. You can submit a new application immediately. Follow these steps:
How to contact support for assistance with errors
If you discover a mistake in your application or need help correcting errors, support is available to assist you. When contacting support, have the following information ready:
You can reach support through multiple channels:
For general information about the application process, visit our FAQ page or explore guides on eligible countries and required documents.
Essential points to remember
For more information about the Morocco e-Visa application process, visit our comprehensive guides on how to apply, tourism visas, and business visas.